Business VoIP Resource Center
Six Benefits of Salesforce VoIP Phone Integration

Powering your salesforce with the highest quality technology and tools is the difference between success and failure, Salesforce VoIP integration is the new trend that you can’t afford to miss out on. This cost effective method saves time and allows for data updates to be as seamless as possible.

If you are interested in Salesforce VoIP integration, it is time to learn about the many key benefits that can be offered as a result.

Personalized Customer Service at the Core

The core of what Salesforce VoIP integration offers is higher levels of customer service. Built-in integration, makes it possible for customer service that is tailored to meet the exact needs of your clients. Your entire business phone system can be designed with efficiency, integration, profitability and success in mind.

Information On-Hand When Needed

With Salesforce VoIP integration, you can expect for accurate customer information to pop up into the agent’s Salesforce browser. The information correlates to the phone number of the customer and expedites the entire customer service process. With accurate information directly accessible, this type of VoIP integration saves time and makes customer service more efficient.

More Accurate Data

Not only is data needed in a timely manner, but it needs to be accurate. Through Salesforce VoIP integration, you can expect for all important information to be delivered to the staff that need it most. This includes information associated with consolidated reporting and relevant administrative data.

Call Logs Easily Accessible

The updating and tracking of call logs is another essential benefit that VoIP integration addresses. All calls will be tracked and details will be kept from every incoming call. This even includes all calls that are missed. Giving direct insight into caller activity is a valuable benefit that can be expected. All calls are tracked for you and can be easily accessed when needed.

Seamless Integration

One of the best aspects of Salesforce VoIP integration is that it is compatible for use with or without consoles. With an interface that is easy to use and console capabilities, it is easier than ever before for your employees to perform their jobs and offer customer service that meets the highest standard of quality. VoIP integration is a growing business trend that you need to join in on in order to get access to the many different benefits that it provides. Why would you put off Salesforce VoIP integration any longer?

Shea Georgetti is passionate about customer success and is the voice for our customers. He makes certain every customer takes advantage of our new features and resolves the clients concerns ASAP. Shea manages and mentors our clients with ongoing support to ensure consistency.
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