Enterprise Features

Learn about every feature available in our enterprise phone system.

Phone Numbers Choices

Toll Free Numbers

A toll-free number gives your business instant credibility and provides your customers easy access to your company. Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.

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Local Numbers

Establish a local presence with over 200 available area codes. Direct customer calls to a single number, such as a home phone, or take advantage of all the features a cloud-based business phone-system has to offer.

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411 Directory Listing

Directory Listings increases your company visibility with free publications of your business details in local and national directories.

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Call Management

Answering Rules

Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.

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Call Forwarding

Always be in the right place, at the right time to take calls. Call forwarding is completely transparent to the caller, and makes it possible for your company to be on-call all the time.

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Call Screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

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Call Hold

Place calls on hold, and play music or a commercial on hold.

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Call Parking

Call Parking lets you hold calls in a virtual location, and retrieve them from any desk phone in your system.

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Intercom

With Intercom you can make announcements to colleagues on desk phones across your office locations.

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Call Logs

Access a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.

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Message Alerts

Get instant notifications for voice and fax messages by email and SMS.

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Missed Call Notification

Get notified when you miss a call.

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Cloud PBX

Cloud PBX

Get the power of an enterprise-class phone system without the cost and complexity of PBX hardware. Set up in minutes, not weeks, and control your system to work the way you do. You can access and manage it from everywhere, connect remote teams as if they are in the same room, and give your employees access to phone and fax features wherever they work.

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Auto-Receptionist

Every local or toll-free number includes an auto-receptionist to greet and identify callers, and to direct calls anywhere.

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Extensions

Extensions create flexible structure to incorporate employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.

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Time Frames

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation. (e.g. business hours, after hours & holiday hours)

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Call Groups

Every local or toll-free number includes an auto-receptionist to greet and identify callers, and to direct calls anywhere.

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Dial By Name Directory

A dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

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Unified Messaging

Integrate every phone, PC and mobile device into one business phone system. Customize greetings for every department, extension, and voicemail box and create a unified voice for your company.

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Company Wide Directory

A list of contacts and phone numbers that are uploaded and made available on every phone.

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Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

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Voicemail & Greetings

Voicemail

Serv365 voicemail ensures that your company will never miss a customer call.

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Voicemail to Email

Voicemail-to-Email empowers you to receive voicemail messages in emails and listen to them on the go.

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Greetings

Use greetings to establish your brand and enhance your company's image.

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Call Conferencing

3-Way Conference Call

After making or receiving a call, a user may conference in any third party for a 3-way call.

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Conference Bridges

Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access.

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Integration

Microsoft Outlook Plugin

Plugin may be installed with Outlook 2010 and Outlook 2013, and provides Click to dial, screen pop, and call logging features.

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Operator Console

Web based presence and call control application that allows users to drag and drop calls to/ from other extensions, parking lots, conference bridges and out of call center queues. There is also access to voicemail, contacts lists for click-to-dial and chat functions.

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URL Agent

URL Agent is configurable to enable inbound calls to an extension users to manually or automatically open up a window (aka "screen pop") to a 3rd party web application.

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